The UPS Store in 20403 North Lake Pleasant Road #117

Customer Reviews about The UPS Store:

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  This has the RUDEST STAFF AND OWNER I have ever encountered. I WILL NOT EVER WORK WITH THIS STORE AGAIN. POOR SERVICE, POOR ATTITUDE, DIRTY CARPETS. I go out of my way to work with the store located North. I live in Fletcher Heights so this location is very easy for me and my business needs. Three months ago my wife was starting a business. We went inside this store to ask about opening a mailbox. Given their prices are more but you expect to receive notifications when packages arrive and it is closer to the home than USPS. I was asking the staff member who seemed clueless what happens if this store shuts down...does USPS transfer the mail, etc. Innocent and fair question. From the back a red faced owner comes out yelling and saying he does not need me spreading rumors and I have no right to assume that. I was floored. If it had been me, I would have WALKED OUT. Real customer service issues. So my wife went ahead with a three month service. During that time, instead of Texting or calling to say we had received packages. Our health insurance was cancelled because we were never notified. When my wife asked, the owner was rude and demeaning. The place has wrinkled carpets and is dirty. UPS NEEDS TO THINK ABOUT THE REP THEY ARE GETTING THRU THIS FRANCHISE OWNER. They are hurting the rep of the one in NORTH LAKE PLEASANT. RUN, HIDE. Not worth being treated like DIRT. HORRIBLE.
  By Todd Hillman, August 29, 2017
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  The guy at the front desk has no idea what he is doing. He charged me for the wrong mail and refused to refund the money. I can't believe the people working are so retarded, dumb and arrogant.
  By Sumit K, October 21, 2016

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